Shipping policy

Shipping Policy

Production & Processing Time
All Dusty Flyer products are made to order. Standard production time is 1–5 business days, excluding shipping and delivery.

Online — ready-to-print design: The 1–5 business-day timeframe is counted from when you place your order with a completed, ready-to-print design that requires no additional artwork.

Manual and Details Later: The 1–5 business-day production timeframe begins after we receive all necessary personalization details and you approve the mockup. Gathering details, preparing the design, and revisions take additional time.

Custom aircraft and additional artwork: Non-standard aircraft, custom paint schemes, and requests requiring additional illustration may increase design preparation time. For these orders, the production timeframe begins once the artwork is complete and the design is approved and ready to print.

Two-hour cancellation guarantee: We do not begin production during the first 2 hours after you place your order. Cancellation requests received during this period qualify for a full refund under our Return & Refund Policy.

Production and design preparation are separate from shipping. If you select expedited shipping, we will also make reasonable efforts to produce your order sooner where possible. Faster production is subject to availability and is not guaranteed. Our standard production timeframe remains 1–5 business days.

Need it faster? Contact us at flygags@4pilot.us with your order number. We’ll check whether faster production is possible. Rush production is subject to availability and is not guaranteed.

Shipping Rates & Free Standard Shipping
We offer free standard shipping on orders of $69 or more in eligible merchandise to the contiguous 48 United States and Washington, DC. The threshold applies to the combined eligible merchandise total in your cart, not to each product or shipment separately. Shipping charges and taxes do not count toward the threshold. Select “Free standard shipping” at checkout when eligible.

For orders below the free-shipping threshold, available shipping charges are shown at checkout. T-shirts and metal signs use carrier-calculated UPS/USPS rates based on the order and delivery destination. Posters use standard rates based on size and quantity. Orders containing different products or poster sizes may combine shipping charges from more than one shipping group. These checkout rates may differ from the final postage cost.

Expedited shipping is always a paid option and is not included in free standard shipping. Available services depend on your address, products, and shipment. Some services may not be offered for every order. Expedited shipping may be unavailable for posters or mixed orders.

US Delivery Estimates — After Dispatch

  • UPS Ground: typically 1–5 business days.
  • UPS Ground Saver: typically 2–7 days.
  • USPS Ground Advantage: typically 2–5 business days.
  • USPS Priority Mail: typically 2–3 business days.
  • Where offered, UPS 3 Day Select and 2nd Day Air provide approximately 3 and 2 business days in transit; Next Day Air services generally target the next business day after dispatch, subject to carrier terms and cutoffs.
  • USPS Priority Mail Express: typically 1–3 days, depending on the destination and service availability.

These are transit estimates, not a promise of arrival on a particular date. Production, design preparation, weekends, holidays, carrier delays, and separate shipments may affect the overall delivery date. Poster transit times depend on the fulfillment location and available carrier. Contact us before ordering if you need delivery by a specific date.

Multiple Shipments
Your order may arrive in separate packages, including when products are made at different locations. Each package may have its own tracking information and delivery date. Free standard shipping, when eligible, covers the standard shipments for the order.

Other Destinations & Address Restrictions
Shipping outside the contiguous 48 United States and Washington, DC is not included in the $69 free-shipping offer. Available destinations, methods, and charges are shown at checkout. International transit times vary by carrier, destination, and customs clearance.

UPS does not deliver to P.O. boxes. USPS options may be available for eligible P.O. box or military addresses. Please use an address supported by the shipping service you select; contact us if checkout does not offer a suitable option.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package until it arrives.

Customs, Duties & Taxes
For international orders, applicable import duties, taxes, or carrier handling charges may be payable as indicated at checkout or required by the destination’s rules. Customs clearance can add time to delivery.

Lost, Delayed or Damaged Packages
If your package is delayed, lost, or damaged, contact flygags@4pilot.us with your order number. We will review the issue and work with the carrier to find an appropriate solution. Nothing in this policy limits your mandatory rights or our obligations under applicable law. See our Return & Refund Policy for further information.

Contact Us
For questions about production or shipping, email flygags@4pilot.us.